Case-Retail_E-Commerce

CASE STUDIES

IT Support for Retail & E-Commerce

Every Minute Your Systems Are Down Is Revenue You Don't Get Back.

CLIENT BACKGROUND

Mid-sized fashion retailer | 24 stores, ~600 staff | Milan, Italy

THE CHALLENGE

The retailer had expanded from eight to twenty-four stores over three years but had not updated its IT infrastructure to match the growth. Point of sale systems were running on different software versions across stores, creating reporting inconsistencies and occasional payment processing failures. Two stores had experienced complete POS outages during peak trading days, resulting in significant lost revenue. The IT team at head office had no visibility into the health of in-store systems until something broke.

THE STECHAD SOLUTION

Stechad standardised the POS environment across all twenty-four stores, migrating every location to the same software version and configuring centralised monitoring so the head office IT team had real-time visibility into system health across the entire estate. Engineers visited the six highest-risk stores for on-site remediation work. A cloud-based inventory and sales synchronisation system was also implemented, replacing the manual end-of-day reconciliation process that had been causing reporting delays. Stechad established a dedicated retail IT support line with a one-hour response SLA for any in-store incident.