Q: Who is STECHAD and what do you do?
STECHAD is a London-headquartered IT outsourcing and solutions firm. We help businesses across Europe and Africa bridge their technology talent gaps by providing skilled IT professionals, cloud infrastructure management, cybersecurity solutions, and IT procurement services. We are a full-service IT partner—not just a recruitment agency.
Q: When was STECHAD founded and where are you headquartered?
STECHAD was founded in May 2020 and is headquartered in London at 71-75 Shelton Street, Covent Garden, WC2H 9JQ. We are registered in both the United Kingdom and Nigeria to better serve our clients across Europe and Africa.
Q: Who is the founder and what is her background?
STECHAD was founded by Dr. Adaora Precious Dagogo. She is a medical doctor by training with a Master’s in Public Health, who transitioned into technology after discovering her passion for IT during a one-day server room project. She has over 10 years of management experience across Nigeria, Germany, Ukraine, and the UK, and is a recognized advocate for women in technology.
Q: Which regions do you operate in?
We operate primarily across Europe and Africa, with our headquarters in London and a strong delivery presence in key African markets. This dual-region footprint allows us to offer competitive rates without compromising on quality or communication.
Q: What major clients have you worked with?
We have provided IT solutions to global enterprises including Shell, Johnson & Johnson, FedEx, Amazon, Salesforce, and Adidas. Our client base spans multiple industries including oil and gas, logistics, retail, and technology.
Q: Do you offer support and maintenance after launch?
Yes. Every software project includes 60 days of free support. After that we offer monthly retainers for updates, monitoring, and SLAs from 99.9% uptime.
Services/Technical Support
Q: What IT staffing and outstaffing services do you offer?
We offer both staffing (we hire on your behalf) and outstaffing (our engineers work exclusively on your projects but remain our employees). We cover roles including: full-time desktop support, network engineering, project management, data centre engineers, and general IT consultants. We provide resources at all seniority levels—from junior to lead/architect.
Q: Do you provide remote, on-site, or both types of engineers?
Both. We offer flexible deployment models based on your needs:
Remote engineers working from our delivery centres
On-site engineers physically located at your offices
Hybrid models with a mix of both
We also offer 24/7 global maintenance coverage for round-the-clock support.
Q: What is your process for matching talent to client needs?
We follow a three-stage vetting process:
Technical screening – Our in-house engineers assess core competencies
Behavioural assessment – We evaluate communication, culture fit, and collaboration skills
Client technical interview – You interview the shortlisted candidates directly
We guarantee that every engineer we present has passed our internal technical bar and has demonstrable experience in the exact stack you require.
Q: What is your engineer retention rate and bench strength?
We maintain a deep bench of pre-vetted engineers across our network of over 1,000 contractors. While we don’t publicly disclose exact retention figures, we take retention seriously through competitive compensation, upskilling programs, and clear career progression paths. If a dedicated engineer leaves, we commit to providing a qualified replacement within a mutually agreed timeframe—typically 2–4 weeks with a proper handover overlap.
Q: Do you subcontract to third-party freelancers, or are all engineers direct employees?
All engineers deployed on client projects are direct employees of STECHAD or engaged through our formal contractor framework. We do not sub-contract to third-party freelance networks without explicit client consent. If you require a strict no-subcontracting clause for your vendor risk audit, we are happy to accommodate that.
Services/IT Staffing & Out-staffing
Q: What cloud computing services do you offer?
We provide end-to-end cloud computing services including:
Cloud migration strategy and execution
Cloud infrastructure design and deployment
Ongoing cloud management and optimisation
Multi-cloud and hybrid cloud solutions
Our engineers have experience with major cloud providers including AWS, Microsoft Azure, and Google Cloud Platform.
Q: Do you provide backup and disaster recovery solutions?
Yes. We offer comprehensive backup and disaster recovery solutions to ensure business continuity. This includes:
Automated, scheduled backups
Off-site and cloud-based data replication
Disaster recovery planning and testing
Rapid restoration SLAs
We work with clients to define RPO (Recovery Point Objective) and RTO (Recovery Time Objective) targets that align with their business needs.
Q: What cybersecurity services do you offer?
Our cybersecurity practice includes:
Endpoint Detection and Response (EDR)
Vulnerability assessments and penetration testing
Security monitoring and incident response
Compliance consulting (GDPR, etc.)
Employee security awareness training
Cybersecurity is one of our key growth areas for 2025, and we are actively expanding our vendor partnerships in this space.
Q: Do you offer managed IT services and proactive IT management?
Absolutely. We provide full managed IT services including:
Proactive remote monitoring and management of your IT infrastructure
Break-and-fix hardware maintenance
IT procurement (hardware and software sourcing)
24/7 helpdesk support
Our goal is to be your single point of contact for all technology needs, from strategic advisory to day-to-day operational support.
Q: What is your approach to IT procurement?
We help clients source hardware, software, and IT equipment at competitive rates through our vendor network. We handle the entire procurement lifecycle—from requirements gathering and vendor selection to delivery and deployment. This allows our clients to focus on their core business while we manage the technology supply chain.
Services/Infrastructure Management
Q: Does STECHAD offer AI automation services?
Yes—AI automation is an emerging and growing area of focus for STECHAD. We are actively building capabilities to help clients identify and implement AI-powered solutions that automate repetitive business processes, improve decision-making, and reduce operational costs. While our AI practice is still maturing, we are investing in upskilling our team and forming vendor partnerships to deliver these solutions effectively.
Q: How are you incorporating AI into your service offerings?
We are approaching AI integration strategically:
Internal upskilling – Our engineers are undergoing continuous training in AI and machine learning technologies
Vendor partnerships – We are evaluating partnerships with AI platform providers to offer pre-built automation solutions
Client advisory – We consult clients on where and how to apply AI within their specific workflows
If you have a specific AI automation need, we are happy to discuss how our roadmap can align with your requirements.
Q3: What industries do you specialize in?
We specialize in Fintech & MFBs, Healthcare, Logistics, and high-growth SMEs. We understand compliance, security, and scale for regulated industries.
Services/Emerging Technologies
Q: What compliance frameworks do you operate under?
We operate in full compliance with UK and EU data protection regulations, including GDPR (Article 28) as a data processor. We are actively working towards formal certifications including ISO 27001 (Information Security Management) and ISO 9001 (Quality Management). For clients requiring SOC 2 compliance, we are happy to discuss our security posture and provide relevant documentation under NDA.
Q: How do you handle data protection and client confidentiality?
We take data protection seriously and implement:
Strict access controls and role-based permissions
Encryption of data in transit and at rest (AES-256 standard)
Signed NDAs with all employees and contractors
Regular security awareness training for all staff
Data Processing Agreements (DPAs) tailored to each client’s requirements
We do not share or sell client data under any circumstances, and all client IP remains the sole property of the client.
Q: What is your incident response and escalation process?
For managed services clients, we maintain a clear escalation matrix with named contacts, not just generic roles. Our SLAs include:
P1 (Critical) – Response within 15 minutes, resolution within 2 hours
P2 (High) – Response within 30 minutes, resolution within 4 hours
P3/P4 (Medium/Low) – Response within 2–4 hours, resolution within 24–48 hours
Our 24/7 support team ensures coverage during and outside business hours. All SLAs are backed by financial service credits if missed.
Q: Can you share external penetration test results?
Yes—we conduct regular external penetration testing and vulnerability assessments on our internal systems. Summary reports are available to qualified clients upon request and under a mutual NDA. We treat security as an ongoing process, not a one-time checkbox.
Cybersecurity and Cyber Resilience!
Q: What is the EmpowerHer Tech initiative?
EmpowerHer Tech is our flagship Corporate Social Responsibility (CSR) program. It provides free IT skills training to high school girls aged 12–19 across several African countries. The curriculum covers cybersecurity, web development, mobile app development, UI/UX design, cloud computing, and data analytics. Top-performing participants receive laptops and scholarships, and all participants benefit from mentorship by experienced tech professionals. To date, we have trained hundreds of girls through this programme.
Q: What awards has STECHAD won?
We are proud to have been recognised by the industry:
IT Outsourcing Company of the Year (2024)
Excellence in International IT Outsourcing (2024)
Best Diversity Recruitment Initiative of the Year (2025) – Women & Diversity in Channel Awards
Cultural Inclusion Company of the Year – Highly Commended (2025)
Health and Wellbeing Recognition Award (2025)
Q: What is your company culture like?
We are a people-first organisation built on three core values:
Excellence – We deliver high-quality work and continuously upskill
Inclusion – We actively champion diversity, particularly women in tech, through initiatives like EmpowerHer Tech
Integrity – We are transparent, honest, and client-focused in everything we do
We have been recognised as a “Most Equitable Place to Work” and foster a collaborative environment where every team member has a voice.
Q: How fast can you provide IT staff or developers?
In 14 days. We send you 3 pre-vetted candidates that match your role. You interview, we handle contracts, payroll, and HR. Month-to-month, no lock-in.
Q: Do you offer support and maintenance after launch?
Yes. Every software project includes 60 days of free support. After that we offer monthly retainers for updates, monitoring, and SLAs from 99.9% uptime.
Services/IT Consulting
